Got questions about Wrap Buddies that aren't answered below? Shoot them to us at firstname.lastname@example.org!
DO YOU SHIP INTERNATIONALLY?
We'd ship to the moon if UPS or FedEx delivered there. In other words, yes. As long as you're willing to pay the shipping charges, we'll ship them to wherever you are!
HOW THICK CAN MY TABLETOP BE?
Wrap Buddies are perfectly happy on tables up to 2 inches thick. The clamps open much wider than that, but clamping efficiency suffers when they're too far open.
WHY DON'T WRAP BUDDIES HAVE A CUTTER?
There are many reasons why we decided to focus on managing the roll instead of providing a cutting edge:
- Scissors and razor cutters already exist and work great.
- If the roll is stable, cutting is much easier with whatever tool you choose.
- Most packages require two cuts: one to separate the paper from the roll and another to trim it to size. So even if we figured out how to add a cutting attachment that would still store easily and not impede your ability to change rolls quickly and use any size, you’d still need another tool to make the crosswise cuts before wrapping.
- So while we still toy with the idea of a cutting tool from time to time, we think that what we do is different.
CAN THEY HANDLE JUMBO ROLLS?
Jumbo rolls (at least, those you can get at Costco) will work with Wrap Buddies. When the roll is fresh out of its shrink-wrap, it will rest on the tabletop but the Buddies will keep it in place. As paper comes off, it will eventually hang from the posts just like a smaller roll.
WHY DID MINE COME IN AN AMAZON BOX?
To keep our inventory simple, we are using Amazon FBA to fulfill many of our online orders. This helps us keep costs down, especially shipping costs. But we are the sole manufacturer and source of Wrap Buddies. We're not simply drop-shipping them to you.
ARE THEY PATENTED?
Wrap Buddies are protected by US Pat. 10,472,114.
CAN I RETURN MY ORDER?
Absolutely! While we're sorry that you weren't as thrilled with your purchase as we'd have liked, we do understand and want to make this as easy as possible. Please visit our returns portal, or better yet, drop us a line at email@example.com and see if it's something we can help resolve!